FAQ
Questions, Answered.
Find helpful answers about shipping, returns, payments, cancellations, and your order.
Where do you ship?+
We currently ship within the United States only.
Is standard shipping free?+
Yes. We offer free standard shipping on orders shipped within the United States.
How long will my order take to arrive?+
Orders are generally handled within 1–2 business days. Transit usually takes 3–5 business days, for an estimated total delivery time of 4–7 business days.
What is the order cutoff time?+
Our order cutoff time is 2:00 PM ET.
Which shipping carriers do you use?+
Orders may be shipped through USPS or UPS.
Will I receive tracking information?+
Yes. Tracking information will be provided after your order has been shipped.
Are delivery times guaranteed?+
No. Delivery estimates are not guaranteed. Delays may occur due to carrier operations, weather, or other circumstances outside our control.
Can my order arrive in multiple packages?+
Yes. Depending on the order, items may arrive in separate packages.
What is your return period?+
Eligible items may be returned within 30 days from the date of receipt.
What condition must an item be in to qualify for a return?+
Returned items should be unused and in their original condition, including applicable packaging and accessories.
Do I need to contact support before returning an item?+
Yes. Please contact support before sending any return so the return can be properly reviewed and approved.
Is there a restocking fee?+
No. We do not charge a restocking fee for approved returns.
How will my refund be issued?+
Approved refunds are issued to the original payment method. Following return review, refunds may take up to 10 business days. Your payment provider may require additional processing time.
Are exchanges available?+
Exchanges may be available for eligible products. Please contact support before sending an item back to confirm eligibility.
What if I receive a damaged, defective, or wrong item?+
Please contact support before returning the item. Include your order number, an explanation of the issue, and clear photos when needed so the issue can be reviewed.
Can I cancel my order?+
Cancellations are only possible before your order enters processing or shipment. Once processing or shipment has started, cancellation is no longer available and the return policy will apply.
What payment method do you accept?+
We currently accept PayPal only.
Should I send my payment password or credentials by email?+
No. Never send payment credentials, passwords, or other sensitive payment information by email or to support.
Need More Help?
If your question is not answered above, please contact our support team for assistance with your order.