Return & refund policy
Returns & Refunds.
We want you to feel confident when shopping with Cuddora. This policy explains our return requirements, refund process, and what to do if there is a problem with your order.
1. Our Return Policy
Eligible items may be returned within 30 days of receiving your order, provided the return meets the conditions outlined in this policy.
Please contact Cuddora support before sending an item back. Do not send a return to the business address unless our support team specifically provides return instructions.
2. Return Conditions
To qualify for a return, the item should meet the following requirements:
- Unused and in its original condition.
- Returned within 30 days of delivery.
- In its original packaging where applicable.
- Accompanied by the relevant order information.
Items that show signs of use, damage, alteration, or excessive wear may not qualify for a return.
3. No Restocking Fee
Cuddora does not charge a restocking fee on approved returns.
4. How to Request a Return
To start a return, contact Cuddora support with your order number and the reason for your return.
Our team will review your request and provide the appropriate return instructions if the item qualifies.
Please wait for return instructions before shipping your item.
5. Return Shipping
Return shipping arrangements may depend on the reason for the return and whether the return is related to a product issue or a change of preference.
Please contact Cuddora before returning an item so we can provide the correct instructions for your specific situation.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us as soon as possible.
Include your order number and clear photographs showing the issue. This allows our team to review the problem and determine the appropriate resolution.
7. Wrong Item Received
If you receive an item that does not match your order, please contact Cuddora support promptly.
Please provide your order number and details of the item received. Photos may be requested to help us review and resolve the issue.
8. Refunds
Once your approved return has been received and reviewed, the refund will be issued to the original payment method.
Cuddora currently accepts PayPal at checkout, so approved refunds for PayPal purchases will be returned through the applicable original payment method.
Refund processing may take up to 10 business days after the return has been approved and processed.
Your bank or payment provider may require additional time for the refunded amount to become visible in your account.
9. Refund Delays
If you have received confirmation that your refund has been processed but do not see it in your account, first check with your payment provider.
If the refund is still not visible after the applicable processing period, contact Cuddora support with your order information.
10. Exchanges
Exchanges may be available for eligible products.
Please contact Cuddora support before returning your item so we can review your request and provide the appropriate instructions.
11. Order Cancellation
If you need to cancel an order, contact Cuddora as soon as possible.
Cancellation requests can only be accommodated before the order has entered processing or shipping.
Once an order has shipped, it cannot be cancelled.
12. Non-Returnable Situations
A return may be declined when an item does not meet the return requirements, including when the product:
- Has been used.
- Has been altered.
- Has been damaged after delivery.
- Is returned outside the applicable return period.
- Does not meet the other conditions of this policy.
Need Help With a Return?
If you have questions about a return, refund, damaged item, defective product, wrong item, or exchange, please contact the Cuddora support team before sending anything back.